FAQs

Have a question that needs answering? We’re here to help. Take a look at our most frequently asked questions below.

Quotation Process

Is the quotation process free?

Yes. The quotation process is completely free and with no-obligation to proceed.

How do I get a quote for a charge point?

To get a quote, simply get in touch. Either fill out our online form here (add url to contact us page), phone us on 0330 002 1154, or email us at enquiries@efaraday.co.uk.

What information do you need to give me a quote?

Once you contact us, our sales team will be in touch to understand all your requirements. Information we use to form a quote include how many change points you need and the services you require. If you’re not sure on these yet, not to worry. We’ll work together to find the best solution for you.

Installation Process

How much does it cost to install an EV charge point?

The cost to install an EV charge point is bespoke and depends on the type you choose. Prices start at £699.

How long do I have to wait for installation?

Once we have confirmed your purchase, we’ll try to get your charge point installed as soon as possible. Installation lead time does depend on location type and size, but usually occurs within 2 weeks of payment.

Who will carry out the installation?

One of our engineering team will install your EV charge point. Trained and adhering to the latest and highest standards, they will give you the low-down on how to use your new home charger, as well as offer advice on your new electric vehicle, public charging and efficient driving.

Can I choose when the installation takes place?

Yes. Please be present for the installation so that you can show the engineer where you would prefer to have your charge point installed and receive a demonstration on how to use your charge point.

How long will the installation process take?

A standard installation typically takes 2 hours per charge point. The whole process will therefore depend on how many charge points you have installed. The more information you can provide us during the initial consultation, the more likely everything will run smoothly on the day without delays.

Do I need to do anything beforehand?

Not particularly! Have an idea of where you would like your charge point to be installed and make sure there isn’t anything blocking the area for the engineer.

Will the engineer show me how my charge point works?

Our 24/7 Managed Services contract covers the monitoring and maintenance of your entire charge point system. It includes:

Active Load Management to protect your building’s power supply and maintain power requirements, to avoid power blackouts and downtime.
Live availability and status monitoring.
Automatic fault detection and remote fixing when possible.
Annual maintenance visits to check your charge points are in tip-top condition.
Engineer call-out response within 4hrs if there is an issue.
Tailored reporting and insights on energy use, carbon footprint, and costs.
eFaraday App to remotely manage all aspects of your charge points, from anywhere in the world.
24/7 support, 365 days a year – and always with another human on the end of the line.

How much will it cost?

We don’t believe you should pay for monitoring and maintenance when your charge point’s not in use. That’s why we offer a Pay-per-Charge scheme in which you only pay when your vehicle is charging. Get in touch for your estimated monthly charge, based on your vehicle and driving habits.

Are there any additional charges?

We don’t believe in hidden costs and charges. Apart from the installation costs and 24/7 Managed Services contract, you will only be charged for additional engineer call outs.

Do I have to have a 24/7 Managed Services contract with you?

No, you don’t have to have a 24/7 Managed Services contract with us if you have an EV charge point installed. You can have your system managed by someone else or not at all. It’s up to you.

What happens if my charge point stops working and I don’t have a 24/7 Managed Services contract?

If you don’t have a 24/7 managed services contract we are still able to fix your charge point. However, there will be an additional one-off cost.

Public EV

How many charge points can I have installed on-site?

The number of charge points you can have installed at your home or on-site depends on the electrical grid supply of electricity to the area. However, because we use advanced Load Management Technology, we are able to safely install a greater number of EV charge points on your existing electricity supply.

How much does it cost to charge an electric vehicle?

The cost to charge an electric vehicle depends on your energy supplier and tariff. However, assuming you pay 14p per kWh and your vehicle travels an average of 3.5 miles per kWh, then to charge your vehicle to travel 100 miles would cost you approximately £4.

How long will it take to charge an electric vehicle?

How long an electric vehicle takes to charge depends on how big the car battery and the speed of the charge point. An electric vehicle can charge in as little as 30 minutes to 12 hours, depending on these factors.

Do the charge point work with all electric vehicles?

Yes, all the charge points we install are compatible with all types and brands of electric vehicles, including Tesla. It is not necessary to buy the branded option of charge point.

Which charge points are best for public charging?

We install a number of different charge point types and manufactures that are suitable for public charging. However, we would recommend a rapid charging unit as they provide the fastest charge experience for your customers.

How do I charge customers to use my charge points?

We provide charge point solutions that provide various payment options to charge a vehicle. Get in touch to discuss your business needs and we’ll work with you to find a bespoke solution.

Can someone remove the charge point cable mid charge?

No. Once a charge cycle has started, the charge point cable is locked in place until the user ends the charge.

What happens if a charge point stops working?

If a charge point stops working you can contact us and we’ll sort out the issue. If you have a 24/7 Managed Services contract with us, we will send an engineer to you within 4 hrs – that’s a promise.

We already have some EV points installed, can you install more for us?

Yes. We can work with your existing system and install new charge points for you. We can also take over the monitoring and maintenance of your current EV charging system no matter how big or small.

How do I see specific charge point usage and availability?

When you have a 24/7 Managed Services contract with us you will have access to tailored reporting on your charge points as well as live availability information. You will be able to access this remotely via the eFaraday app.

Workplace EV

How many charge points can I have installed on-site?

The number of charge points you can have installed at your home or on-site depends on the electrical grid supply of electricity to the area. However, because we use advanced Load Management Technology, we are able to safely install a greater number of EV charge points on your existing electricity supply.

How much does it cost to charge an electric vehicle?

The cost to charge an electric vehicle depends on your energy supplier and tariff. However, assuming you pay 14p per kWh and your vehicle travels an average of 3.5 miles per kWh, then to charge your vehicle to travel 100 miles would cost you approximately £4.

Is there a best time to charge an electric vehicle?

Yes. Depending on your tariff, there may be certain times of day that cost you less to charge your vehicle. We have the ability to identify these for you and set your charger to only charge at these times.

How long will it take to charge an electric vehicle?

How long an electric vehicle takes to charge depends on how big the car battery and the speed of the charge point. An electric vehicle can charge in as little as 30 minutes to 12 hours, depending on these factors.

Do the charge point work with all electric vehicles?

Yes, all the charge points we install are compatible with all types and brands of electric vehicles, including Tesla. It is not necessary to buy the branded option of charge point.

Can anybody use the charge points?

It is up to you whether you want to allow others access to your charge point. If not, we have two options to restrict access: by using a radio-frequency identification (RFID) card or by logging into the eFaraday App.

Can someone remove the charge point cable mid charge?

No. Once a charge cycle has started, the charge point cable is locked in place until the user ends the charge.

What happens if a charge point stops working?

If a charge point stops working you can contact us and we’ll sort out the issue. If you have a 24/7 Managed Services contract with us, we will send an engineer to you within 4 hrs – that’s a promise.

We already have some EV points installed, can you install more for us?

Yes. We can work with your existing system and install new charge points for you.

How do I see specific charge point usage and availability?

When you have a 24/7 Managed Services contract with us you will have access to tailored reporting on your charge points as well as live availability information. You will be able to access this remotely via the eFaraday app.

Fleet EV

How much does it cost to charge an electric vehicle?

The cost to charge an electric vehicle depends on your energy supplier and tariff. However, assuming you pay 14p per kWh and your vehicle travels an average of 3.5 miles per kWh, then to charge your vehicle to travel 100 miles would cost you approximately £4.

Is there a best time to charge an electric vehicle?

Yes. Depending on your tariff, there may be certain times of day that cost you less to charge your vehicle. We have the ability to identify these for you and set your charger to only charge at these times.

How long will it take to charge an electric vehicle?

How long an electric vehicle takes to charge depends on how big the car battery and the speed of the charge point. An electric vehicle can charge in as little as 30 minutes to 12 hours, depending on these factors.

What happens if we change vehicles, will the charge points still work?

Yes. All the charge points we install are compatible with all brand and types of electric vehicles.

Can anybody use the charge points?

It is up to you whether you want to allow others access to your charge point. If not, we have two options to restrict access: by using a radio-frequency identification (RFID) card or by logging into the eFaraday App.

What happens if a charge point stops working?

If a charge point stops working you can contact us and we’ll sort out the issue. If you have a 24/7 Managed Services contract with us, we will send an engineer to you within 4 hrs – that’s a promise.

We already have some EV points installed, can you install more for us?

Yes. We can work with your existing system and install new charge points for you.

How do we account for electricity for business-use when a charge point is installed at an employee’s home?

A commonly asked question – and we have the answer! We calculate and separate the electricity used for personal and business use at the employee’s home charge the necessary amount directly to the supplier on your behalf.

How do I see specific charge point usage and fleet carbon footprint?

When you have a 24/7 Managed Services contract with us you will have access to tailored reporting on your different charge point usage and fleet carbon footprint. You will be able to access this remotely via the eFaraday app.

Home EV

How many charge points can I have installed?

The number of charge points you can have installed at your home depends on the electrical grid supply of electricity to the area. However, because we use advanced Load Management Technology, we are able to safely install a greater number of EV charge points on your existing electricity supply.

How long will it take to charge my electric vehicle?

How long your electric vehicle takes to charge depends on how big your car battery and the speed of the charge point. An electric vehicle can charge in as little as 30 minutes to 12 hours, depending on these factors.

How much does it cost to charge an electric vehicle?

The cost to charge an electric vehicle depends on your energy supplier and tariff. However, assuming you pay 14p per kWh and your vehicle travels an average of 3.5 miles per kWh, then to charge your vehicle to travel 100 miles would cost you approximately £4.

Is there a best time to charge my electric vehicle?

Yes. Depending on your tariff, there may be certain times of day that cost you less to charge your vehicle. We have the ability to identify these for you and set your charger to only charge at these times.

What happens if I change vehicles, will the charge point still work?

Yes. All the charge points we install are compatible with all brands and types of electric vehicles.

Can anybody use my charge points?

It is up to you whether you want to allow others access to your charge point. If not, we have two options to restrict access: by using a radio-frequency identification (RFID) card or by logging into the eFaraday App.

Can someone remove the charge point cable mid charge?

No. Once a charge cycle has started, the charge point cable is locked in place until the user ends the charge. What happens if my charge point stops working?

What happens if a charge point stops working?

If a charge point stops working you can contact us and we’ll sort out the issue. If you have a 24/7 Managed Services contract with us, we will send an engineer to you within 4 hrs – that’s a promise.

Suppliers

What charge point suppliers do you offer?

We supply the following charge point brands:
Easee
Andersen
Alfen
Tritium
Indra

How do I know which charge point to choose?

We supply a variety of sleek charge points in a range of styles and colours. Our expert team can explain the benefits of each and suggest the best option for you and your needs.